Southern Housing is seeking a talented candidate to join us as a Customer Response Adviser in our Customer Transactions department.
This is an exciting opportunity for someone with a background in Customer Relations or someone from an operations team, who would like an opportunity to be a part of a high performing team and act as the first point of contact for customers and colleagues with the aim of providing efficient, professional, friendly and responsive Omnichannel service.
Working for the Customer Transactions team, you will report to the Customer Response Manager and handle a wide range of queries and respond to customers’ needs by finding appropriate solutions and providing excellent customer service.
As a Customer Response Adviser, you will provide a caring, empathetic, friendly, and solution-focused service to all customers and colleagues, recognising diversity and individual needs and preferences. You will quickly and accurately record and update all customer contacts and requests for services, using all relevant in-house systems.
This is a hybrid position working out of our office in Sittingbourne and will also involve travel to our development schemes.
By being committed to equality, diversity, and inclusion, you will be a trusted and respected colleague.
What we are seeking in a candidate:
- Excellent communications skills, including actively listening, absorbing information, conveying information in plain English, both oral & written.
- Customer-focused
- Can remain calm under pressure.
- Personal resilience and able to deal positively with challenging customers.
- Able to work quickly and efficiently navigate and manage a range of systems and applications.
- Committed to providing an excellent customer service.
Closing Date: Sunday 8th November 2026
Interview Dates: w/c 16th November 2026
Please note we reserve the right to close this role early based on number of applications so we encourage you to complete your application as soon as possible.